These general conditions are applicable tothe use of any information, documents, graphics, features, and/or other services on the Websites.
2.Ordering/Purchasing on our Website
2.1.Eligibility to order/purchase
In order to place an order on our Websites, you must:
2.1.a.be a registered member of Tracturkey
2.1.b.be a reseller
2.2.How to order
• Placing an order on the Website is easy.
• Register firstly to be a member of Tracturkey.
• Find an item. Enter keywords into the search box located at the top of any page or browse through our list of categories on the home page.
• Learn about the item you found. Read the item description carefully. If you have any questions about the item, you can find answers by clicking the Ask a question link.
• Add to PI BOX it now. Click the Add to PI BOX buton.
• Ask for proforma invoice. Tick the Ask for PROFORMA INVOICE buton.
Your order will be checked by our export managers and your PROFORMA INVOICE (which is based on Terms of FOB and ADVANCE PAYMENT %35 Down Payment to begin performance before shipment %65 Balance Payment after receiving the copy of the B/L) will be sent to you in the same day after being accepted.
In where says Tracturkey has to clear the goods for export and is responsible for the costs and risks of delivering the goods past the ship’s rail at the named port of shipment.
Buyers carry out customs formalities and bear the costs and risks, or pay any taxes which are subject to clear the goods for IMPORT in buyers’ land.
A copy of the automated order confirmation will be sent to your e-mail address. We strongly suggest that you print or download this copy for future reference.
We explicitly reserve the right not to accept your order, or to cancel the purchase agreement after the automated order confirmation.
2.3.Our right to not accept your order or cancel your purchase.
We reserve the right to refuse an order if your PROFORMA INVOICE’s total amount is under 5000 USD.
We reserve the right to cancel any purchase for whatever reason and also (an order already accepted by us) in (amongst others) the following situations, without being liable for any damage or costs.
We have reason to believe you are not a reseller.
The product is not available / in stock.
Your billing information is not correct or not verifiable.
Your order is flagged up by our security systems as an unusual order or an order susceptible to fraud;
Your bank transfer payment is not received within 5 calendar days after after you submitted your PROFORMA INVOICE.
There was an error in the price quote.
We could not deliver to the address provided by you.
3.Price/Payment
3.1.Payment methods
You can find the available payment methods below,
ADVANCE PAYMENT Based on FOB TERMS
Importer makes,
%35 of the total amount as Down Payment to begin performance before shipment and %65 of the total amount as Balance Payment After receiving the copy of the REQUIRED DOCUMENTS (B/L-Bill of Lading, Commercial Invoice, Packing List, Certificate of origin).
The documents are only given/sent to the IMPORTER after total payment has been made.
REQUIRED DOCUMENTS Please declare any documents you may need in the part of Ask for PROFORMA INVOCE to clear goods through customs.
How process works?
The importer pays a fraction (%35) of the total amount of the items to be imported in advance.
Proforma Invoice and arranges with the freight forwarder (declared by the Importer) to deliver the goods.
When the goods are loaded, the freight forwarder completes the necessary documentation (Bill of Lading) which may take 3-5 days.
After receiving the B/L, Tracturkey, presents the copy of the documents to the importer as e-mail or fax.
The importer reviews copy of the documents. If they are in order (meets the terms and conditions of the PROFORMA INVOICE), makes %65 of the total amount as Balance Payment.
The original documents are given/sent to the IMPORTER after total payment has been made and the importer uses the documents to claim the goods through customs.
Tracturkey guarantees to meet the terms and conditions of the PROFORMA INVOICE.
Please contact the Tracturkey Support Team for more details.
LETTER of CREDIT (Based on FOB TERMS) Irrevocable, Confirmed, At Sight
The importer must pay %35 of the total amount to the Exporter directly and can only open Letter of Credit for with value of %65 of PROFORMA INVOICE’s total amount.
Tracturkey reserve the right to refuse a Letter of Credit for whatever reason and also in the following situations, without being liable for any damage or costs:
If the total amount of the PROFORMA INVOICE is under value of 10.000 USD.
If all the charges outside of Turkey for issuance of Letter of Credit, negotiation of documents, reimbursements and other charges like courier are not to the account of applicant (71B).
If the importer does not make Down Payment as %35 of the total amount to begin performance before shipment.
We do not accept any other method of payment than mentioned.
Please contact the Tracturkey Support Team for more details.
3.2.Payment Processing
In the event no payment has been received within 5 calendar days after you submitted your PROFORMA INVOICE, your purchase will be cancelled.
3.3.Prices and currency
The product prices displayed at the PROFORMA INVOICE are mainly inclusive of Shipping ex-factory to port of departure
Custom Duty in Turkey
In where says Tracturkey has to clear the goods for export and is responsible for the costs and risks of delivering the goods past the ship’s rail at the named port of shipment.
The exact shipping rates depend on the country where your order is being delivered to.
Buyers carry out customs formalities and bear the costs and risks, or pay any taxes which are subject to clear the goods for IMPORT in buyers’ land.
3.4.Pricing errors
Please note that even though the Websites are composed with care, it is possible that the pricing information on your PROFORMA INVOICE contain errors. We are not bound by our offer and we reserve the right to cancel your purchase in the event of such error.
4.Shipment
4.1.Shipment timelines
Customized items will be delivered approximately 2-6 weeks after the moment of purchase. We need this time because the customized product needs to be individually assembled, manufactured and monitored for quality, prior to shipment.
For standard (non-customized) items, we offer 1-4 weeks after the moment of purchase.
We try to deliver on time to the extent this is commercially reasonable. We usually make it, but we cannot guarantee timely delivery.
4.2.Shipping types
You can find the available shipment methods below,
EXW-EXWORKS In an EX-Works transaction, goods are basically made available for pickup at the Tracturkey's (exporter’s) factory or warehouse and "delivery" is accomplished when the merchandise is released to the consignee's freight forwarder. The buyer (importer) is responsible for making arrangements with their forwarder for insurance, export clearance and handling all other paperwork.
FCA-FREE CARRIER Tracturkey (exporter) is responsible for arranging transportation, but Tracturkey is acting at the risk and the expense of the buyer. Where in FOB the freight forwarder or carrier is the choice of the buyer, in FCA the seller chooses and works with the freight forwarder or the carrier. "Delivery" is accomplished at a predetermined port or destination point and the buyer (importer) is responsible for Insurance.
FOB-FREE ON BOARD Tracturkey (exporter) uses it’s freight forwarder to move the merchandise to the port or designated point of origin. Though frequently used to describe inland movement of cargo, FOB specifically refers to ocean or inland waterway transportation of goods. "Delivery" is accomplished when Tracturkey releases the goods to the buyer's forwarder. The buyer's (importer’s) responsibility for insurance and transportation begins at the same moment.
CIF - COST INSURANCE and FREIGHT Tracturkey (exporter) is responsible for transporting the goods from his place of business to the named port, loading onto the ship, clearing the goods for Customs in the exporting country and paying international freight costs and must also bear the corresponding carriage insurance in favour of the buyer (importer).
We do not accept any other method of shipment than mentioned.
4.3.Shipping rates
Shipping rates are applied per order. The exact shipping rates depend on the country of delivery.
5. Availability
Fulfillment of all orders on the Website is subject to availability. We try to ensure that all items offered for sale are in stock. However we reserve the right not to accept any orders. In such event we will inform you by e-mail.
6. Offer Validity
The offers on the Website are valid only the moment that they are displayed on the website, unless a specific term is communicated on the website. We are not bound by any offer in the event of spelling, pricing or other errors or mistakes in the Website information. We reserve the right to cancel any purchase concluded in the event of such error.
7.User Generated Content
If you post any ideas, remarks, questions, data, graphics, opinions, designs, customizations, on the Website, or if you send such User Generated Content through the Website to Tracturkey, this will become the exclusive property of Tracturkey.
The User generated Content will be deemed to be nonconfidential and we will be entitled to use or disclose the User Generated Content in any manner whatsoever, without liability or notice to you. The User Generated Content or any other information you send to the Website should not be, or contain, material which is offensive, pornographic, defamatory, blasphemous, unlawful or likely to infringe any applicable law, whether civil, criminal or religious.
You agree that all material submitted to us is original to you, and not copied in whole or part from any third party. Please do not send anything that is required to be kept confidential.
8.Info on the Website
Even though Tracturkey has composed the Website with care, the information, texts, documents, graphics and/or other services on it may contain errors or be otherwise incorrect or incomplete. Tracturkey shall not be not liable for any damages resulting from the use of (or inability to use) the Website, including damages caused by viruses or any incorrectness, or incompleteness of the Information.
9.Linked Sites
The Website provides links to external Internet sites. Tracturkey shall not be liable for the use or the content of Internet sites that link to this site or which are linked from it.
10.Copyright on the Websites
You are only allowed to electronically copy and to print in hard copy portions of the Website to the extent this is necessary for the purpose of placing an order with us, or for using the Website as a shopping resource.
We reserve the right to make changes to these terms and conditions at any time without prior notifications. Our company is located in Turkey and the laws of the Turkey shall govern any interpretation of these terms and conditions.